FAQ

Frequently Asked Questions

Q: What should I do in a plumbing emergency?

If you have a plumbing emergency—such as a burst pipe, overflowing toilet, or major leak—first shut off the main water supply to your home. Then call White Plumbing Company right away. We offer 24/7 emergency plumbing services in Springfield, MO and surrounding areas to handle urgent issues quickly and safely.

 
Q: What are the signs of a hidden water leak in my home?

Look for unexplained increases in your water bill, damp or discolored walls, musty odors, low water pressure, or the sound of running water when fixtures are off. Our team uses leak detection tools to quickly find and repair hidden leaks before they cause major damage.

 
Q: Why does my drain keep clogging, even after I’ve tried a home remedy?

Recurring clogs usually mean there’s a deeper blockage in your pipes or sewer line. DIY methods like chemical drain cleaners often provide only temporary relief and may damage pipes. White Plumbing offers professional drain cleaning, snaking, and hydro-jetting to remove buildup and restore full flow.

 
Q: What is the best way to prevent a plumbing issue while I’m on vacation?

Before leaving, shut off your home’s main water supply, check for leaks, and ensure sump pumps and water heaters are working properly. For winter vacations, consider leaving your heat set at a safe level to prevent frozen pipes. Our team can also perform a plumbing inspection before your trip for peace of mind. Don’t forget to ask about our whole home water leak detection systems, so when you are on a trip away from hom, you don’t get any surprises of water damage from pipe breaks or leaks!

 
Q: Do you offer services for both residential and commercial properties?

Yes. White Plumbing Company provides a full range of residential and commercial plumbing services in Springfield, MO. From clogged drains and water heaters in homes to large-scale sewer and water line repairs for businesses, we handle it all.

 
Q: What is the difference between drain snaking and hydro-jetting?
  • Drain snaking uses a mechanical cable to break up or pull out blockages.
  • Hydro-jetting uses high-pressure water to completely clear grease, debris, and tree roots from pipes.

Our plumbers will recommend the best solution based on the severity and cause of your clog.

 
Q: How do I know if I have a main sewer line clog?

Signs include multiple drains backing up at once, gurgling toilets, sewage smells in your home, or water pooling around basement floor drains. We provide camera inspections and professional sewer line cleaning to diagnose and fix the problem.

 
Q: What causes tree roots to invade sewer lines, and how do you fix it?

Tree roots are naturally drawn to moisture and can enter small cracks in sewer pipes. Over time, they grow and cause major blockages. We fix this by hydro-jetting, root cutting, and pipe repair or replacement if necessary.

 
Q: How long do water heaters typically last?

Traditional tank water heaters usually last 8–12 years, while tankless water heaters can last up to 20 years with proper maintenance. Routine flushing and inspection from our plumbers can help extend the life of your unit.

 

Q: What are the signs that my water heater needs to be repaired or replaced?

Watch for rusty water, strange noises, inconsistent hot water, leaks around the tank, or if your heater is over 10 years old. White Plumbing offers water heater repair and installation, including energy-efficient tankless options.

 
Q: Do you install and service tankless water heaters?

Yes. We specialize in both tankless water heater installation and repair. Tankless systems provide hot water on demand and can help lower energy bills.

 
Q: How do I fix a leaky faucet or toilet myself?

Some small leaks can be fixed by tightening connections or replacing worn-out washers. However, if leaks persist, it’s best to call a licensed plumber. A small leak can waste hundreds of gallons of water and lead to bigger issues if not properly repaired.

 
Q: Why do I have low water pressure in my home?

Low water pressure can be caused by hidden leaks, pipe corrosion, sediment buildup, or issues with the municipal supply. Our plumbers can diagnose the problem and recommend the best solution.

 
Q: Can you help with installing a new garbage disposal?

Yes. We provide garbage disposal installation and repair services. Whether you’re replacing an old unit or adding a new one, our team ensures a safe and reliable setup.

 
Q: How much does it cost to hire a plumber?

Plumbing costs depend on the service needed. At White Plumbing Company, we offer upfront, honest pricing with no hidden fees. Call us for a free estimate on your repair, installation, or inspection.

 
Q: Do you charge a service fee for coming out to my home?

We provide transparent pricing and will explain any diagnostic or service call fees before work begins. Our goal is always fair, honest service with no surprises.

 
Q: Are your plumbers licensed, bonded, and insured?

Yes. All of our plumbers are fully licensed, bonded, and insured, giving you confidence that your home or business is in expert hands.

 
Q: What areas do you serve?

White Plumbing Company proudly serves Springfield, MO and surrounding communities, including nearby cities and towns throughout Southwest Missouri. If you’re unsure whether we cover your area, give us a call.

 
Q: Do you offer sump pump installation and repair?

Yes. White Plumbing Company provides professional sump pump installation, repair, and maintenance services. Whether you need a new system installed or an existing one serviced, our team ensures your sump pump is operating reliably to protect your home from flooding and water damage.

 
Q: How do I protect my pipes from freezing in winter?

Insulate your pipes and shut off all unnecessary emergency shut-offs. Keep the area heated or don’t allow to drop to freezing temperatures. Install whole home water leak detection systems so if the pipes freeze and bursts, when the pipe un-thaws, the whole home leak detection system will sense the water pressure loss and will shut off the water.

 

Q: Can you help with radon mitigation and testing?

Yes, we offer radon testing through a third party, and if radon levels are higher above EPA levels, we can provide and install solutions to mitigate radon in homes.

 
Q: What should I do if my basement continues to flood?

Check that your sump pump is functioning, clear any drain obstructions, and call us for a professional inspection. We offer flood prevention solutions, including sump pump installation, backup systems, and drainage improvements.

 
Q: Do you offer financing or payment plans for plumbing services?

Yes. We understand that plumbing repairs and installations can be an unexpected expense. That’s why White Plumbing Company offers flexible financing options and payment plans to fit your budget, making it easier to get the services you need without financial stress.

 
Q: How do I schedule an appointment with White Plumbing Company? 

Scheduling an appointment is simple and convenient. Book online through our website, or give us a call at (417) 671-3005 or you can text us at (417) 804-3553. Our friendly team will confirm your appointment and ensure you receive prompt, professional service at a time that works best for you.

 
Q: Why choose White Plumbing Company over other plumbers in Springfield, MO?

At White Plumbing Company, we know you have options — here’s why homeowners and businesses across southwest Missouri have trusted us since 1989:

Proven Experience You Can Trust

For over 35 years, we’ve been serving southwest Missouri with dependable plumbing solutions. Our reputation for quality and integrity means you can feel confident trusting your home or business to us.

Fully Licensed, Insured, and Bonded

We are licensed, insured, and bonded for plumbing and gas services in Missouri, Arkansas, and Oklahoma, giving you peace of mind on every job.

Comprehensive Services — New Construction & Repairs

Unlike many plumbing companies, we do it all:

  • New construction for residential, multi-family, and commercial projects.
  • Repairs and maintenance for homes, businesses, and rental properties.

Commitment to Safety and Integrity

Every team member undergoes pre-employment background checks, drug and alcohol screenings, and work eligibility verification to ensure we send only trustworthy professionals to your home.

Ongoing Safety Assurance

Our technicians undergo quarterly random drug and alcohol tests, background checks, and motor vehicle record reviews, so you and your family can feel safe every time we visit.

Upfront Pricing and Options

We believe in transparent pricing with multiple solution options. You stay in control of your decisions with no hidden surprises — and we make payment options simple and stress-free.

Whole-Home Plumbing Evaluations

With your approval, we offer complimentary home evaluations to identify minor issues before they escalate into major problems, saving you time, money, and stress.

Customer-First Service

Our customers are the reason we’re here, and we work hard to deliver:

  • The best value
  • The best products
  • The best technicians

If something ever goes wrong, you can trust that we’re insured, and we’ll make it right — no excuses.

What should I do in a plumbing emergency?
If you have a plumbing emergency—such as a burst pipe, overflowing toilet, or major leak—first shut off the main water supply to your home. Then call White Plumbing Company right away. We offer 24/7 emergency plumbing services in Springfield, MO and surrounding areas to handle urgent issues quickly and safely.

Look for unexplained increases in your water bill, damp or discolored walls, musty odors, low water pressure, or the sound of running water when fixtures are off. Our team uses leak detection tools to quickly find and repair hidden leaks before they cause major damage.

Recurring clogs usually mean there’s a deeper blockage in your pipes or sewer line. DIY methods like chemical drain cleaners often provide only temporary relief and may damage pipes. White Plumbing offers professional drain cleaning, snaking, and hydro-jetting to remove buildup and restore full flow.

Before leaving, shut off your home’s main water supply, check for leaks, and ensure sump pumps and water heaters are working properly. For winter vacations, consider leaving your heat set at a safe level to prevent frozen pipes. Our team can also perform a plumbing inspection before your trip for peace of mind. Don’t forget to ask about our whole home water leak detection systems, so when you are on a trip away from hom, you don’t get any surprises of water damage from pipe breaks or leaks!
Yes. White Plumbing Company provides a full range of residential and commercial plumbing services in Springfield, MO. From clogged drains and water heaters in homes to large-scale sewer and water line repairs for businesses, we handle it all.
  • Drain snaking uses a mechanical cable to break up or pull out blockages.
  • Hydro-jetting uses high-pressure water to completely clear grease, debris, and tree roots from pipes.

Our plumbers will recommend the best solution based on the severity and cause of your clog.

Signs include multiple drains backing up at once, gurgling toilets, sewage smells in your home, or water pooling around basement floor drains. We provide camera inspections and professional sewer line cleaning to diagnose and fix the problem.
Tree roots are naturally drawn to moisture and can enter small cracks in sewer pipes. Over time, they grow and cause major blockages. We fix this by hydro-jetting, root cutting, and pipe repair or replacement if necessary.
Traditional tank water heaters usually last 8–12 years, while tankless water heaters can last up to 20 years with proper maintenance. Routine flushing and inspection from our plumbers can help extend the life of your unit.
Watch for rusty water, strange noises, inconsistent hot water, leaks around the tank, or if your heater is over 10 years old. White Plumbing offers water heater repair and installation, including energy-efficient tankless options.
Yes. We specialize in both tankless water heater installation and repair. Tankless systems provide hot water on demand and can help lower energy bills.
Some small leaks can be fixed by tightening connections or replacing worn-out washers. However, if leaks persist, it’s best to call a licensed plumber. A small leak can waste hundreds of gallons of water and lead to bigger issues if not properly repaired.
Low water pressure can be caused by hidden leaks, pipe corrosion, sediment buildup, or issues with the municipal supply. Our plumbers can diagnose the problem and recommend the best solution.
Yes. We provide garbage disposal installation and repair services. Whether you’re replacing an old unit or adding a new one, our team ensures a safe and reliable setup.
Plumbing costs depend on the service needed. At White Plumbing Company, we offer upfront, honest pricing with no hidden fees. Call us for a free estimate on your repair, installation, or inspection.
We provide transparent pricing and will explain any diagnostic or service call fees before work begins. Our goal is always fair, honest service with no surprises.
Yes. All of our plumbers are fully licensed, bonded, and insured, giving you confidence that your home or business is in expert hands.
White Plumbing Company proudly serves Springfield, MO and surrounding communities, including nearby cities and towns throughout Southwest Missouri. If you’re unsure whether we cover your area, give us a call.
Yes. White Plumbing Company provides professional sump pump installation, repair, and maintenance services. Whether you need a new system installed or an existing one serviced, our team ensures your sump pump is operating reliably to protect your home from flooding and water damage.
Insulate your pipes and shut off all unnecessary emergency shut-offs. Keep the area heated or don’t allow to drop to freezing temperatures. Install whole home water leak detection systems so if the pipes freeze and bursts, when the pipe un-thaws, the whole home leak detection system will sense the water pressure loss and will shut off the water.
Yes, we offer radon testing through a third party, and if radon levels are higher above EPA levels, we can provide and install solutions to mitigate radon in homes.
Check that your sump pump is functioning, clear any drain obstructions, and call us for a professional inspection. We offer flood prevention solutions, including sump pump installation, backup systems, and drainage improvements.
Yes. We understand that plumbing repairs and installations can be an unexpected expense. That’s why White Plumbing Company offers flexible financing options and payment plans to fit your budget, making it easier to get the services you need without financial stress.
Scheduling an appointment is simple and convenient. Book online through our website, or give us a call at (417) 671-3005 or you can text us at (417) 804-3553. Our friendly team will confirm your appointment and ensure you receive prompt, professional service at a time that works best for you.

At White Plumbing Company, we know you have options — here’s why homeowners and businesses across southwest Missouri have trusted us since 1989:

Proven Experience You Can Trust
For over 35 years, we’ve been serving southwest Missouri with dependable plumbing solutions. Our reputation for quality and integrity means you can feel confident trusting your home or business to us.

Fully Licensed, Insured, and Bonded
We are licensed, insured, and bonded for plumbing and gas services in Missouri, Arkansas, and Oklahoma, giving you peace of mind on every job.

Comprehensive Services — New Construction & Repairs
Unlike many plumbing companies, we do it all:

o New construction for residential, multi-family, and commercial projects.

o Repairs and maintenance for homes, businesses, and rental properties.

Commitment to Safety and Integrity
Every team member undergoes pre-employment background checks, drug and alcohol screenings, and work eligibility verification to ensure we send only trustworthy professionals to your home.

Ongoing Safety Assurance
Our technicians undergo quarterly random drug and alcohol tests, background checks, and motor vehicle record reviews, so you and your family can feel safe every time we visit.

Upfront Pricing and Options
We believe in transparent pricing with multiple solution options. You stay in control of your decisions with no hidden surprises — and we make payment options simple and stress-free.

Whole-Home Plumbing Evaluations
With your approval, we offer complimentary home evaluations to identify minor issues before they escalate into major problems, saving you time, money, and stress.

Customer-First Service
Our customers are the reason we’re here, and we work hard to deliver:

o The best value

o The best products

o The best technicians

If something ever goes wrong, you can trust that we’re insured, and we’ll make it right — no excuses.

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